Structure

• Foreign language web pages should be gathered under a separate "Home page".
• Web site navigation should be clear and simple. One should always be able to return the foreign language home page and Norwegian version of the web site.
• The URL address should be concise and logical, for example, http://norwegianname/english.

Language

• The foreign language should be used consistently, particularly for menu choices.
• Texts should be written in correct and user-friendly language.
• Web pages should be proof-read before publication.
• Translation of official terminology should be checked by an authoritative body.

Content

• A clear and concise description of the organisation and its services should be included under an "About ..." menu choice.
• Contact information for the organisation, including address information (office, post & e-mail), telephone numbers, and opening hours should be included, and easily found.
• A feedback function for the user to send comments and suggestions to the webmaster should be included.
• Relevant laws and regulations should be made available.
• A collection of links to useful and topic-related web sites should be included.
• A terminology glossary relating to the authority’s area of responsibility should be provided.
• Up-to-date press releases should be published.
• Frequently asked questions with comprehensive answers should be made available.